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Question

What is AI Answers?

  • February 2, 2026
  • 1 reply
  • 4 views
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Please can someone help me here? I am trying to learn a bit more about the new AI feature in community AI Answers? 

    1 reply

    S
    • SmartResponse
    • Community Manager
    • February 2, 2026

    AI Answers is a feature in Customer Communities that uses advanced AI models to provide real-time, conversational responses to user queries. It enhances the community experience by delivering instant, cited answers with relevant sources, making information easy to find and trustworthy.

    Key highlights:

    • AI-driven search delivers answers to your questions.
    • Responses include source links for transparency.
    • Real-time streaming displays answers as they are generated.
    • Expandable insights allow users to view more context or sources.
    • The system continuously improves based on user feedback and interactions.

    For more details, see:

    Terms & ConditionsCookie settingsAccessibility statement
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