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Question

Why isn't my shopify zap triggering for new customer accounts?

  • January 15, 2025
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I created a Zap to connect my Shopify store with my Cloud Firestore database. The process is as follows: 1. A new customer account is enabled through my Shopify store.2. The login email is compared to a Firestore collection to check if it belongs to an existing user.3. A new document for that user is created in a Cloud Firestore collection, containing the Shopify customer information.I have tested and published this Zap without errors. However, it only triggers during testing in Zapier. In step 1 (Customer Account Enabled > Test > Continue with selected record), the Zap runs successfully when tested with any existing customer records.

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