Question
Why isn't my shopify zap triggering for new customer accounts?
I have created a Zap to connect my Shopify store with my Cloud Firestore database. The process is as follows:1. A new customer account is enabled through my Shopify store.2. The email used to log in is compared to a Firestore collection to check if it belongs to an existing user in my database.3. A new document for that user is created in a Cloud Firestore collection, containing the Shopify customer information.I have tested and published this Zap without errors. However, it only triggers during testing in Zapier. In step 1 (Customer Account Enabled > Test > Continue with selected record), the Zap runs successfully when tested with any existing customer records.
It sounds like you're experiencing an issue where your Zap is not triggering as expected for real-time events on your Shopify store, even though it works perfectly during testing. Here are a few steps to troubleshoot and resolve this issue:
1. **Check Zap Trigger Setup**: Ensure that the trigger event in your Zap is correctly set to "Customer Account Enabled" in Shopify. Double-check that all necessary permissions are granted for Zapier to access your Shopify store and that the trigger is active.
2. **Test with Live Data**: Make sure your Shopify store is set up to create new customer accounts in the same way when testing and in real operations. Sometimes differences in data (e.g., test data vs. live data) can cause issues.
3. **Zapier Permissions**: Ensure Zapier has the necessary permissions to access customer data in your Shopify store. You might need to update permissions or reauthorize your Shopify account with Zapier if there have been changes.
4. **Zapier Task History**: Check your Zapier Task History to see if there are any errors or logs providing more information when the Zap is supposed to trigger but doesn’t. This can often provide clues about what's going wrong.
5. **Shopify Webhooks**: Verify that Shopify is correctly sending webhooks to Zapier. You can do this by checking your Shopify Admin under Notifications to ensure the necessary webhook for "Customer Account Enabled" is set up and active.
6. **Zapier Support**: If after
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