Why Isn't My Shopify Zap Activating for New Customer Accounts? [translated]

It sounds like you're experiencing an issue where your Zap for Shopify and Cloud Firestore is not triggering as expected for new customer accounts. Here are a few steps you can take to troubleshoot and potentially resolve the issue: 1. **Trigger Event Verification**: Ensure that the trigger event in your Zap is set to "New Customer" or a similar event that corresponds with the creation of a new customer account in Shopify. Double-check that the trigger is correctly configured to capture the intended event. 2. **Zapier Permissions**: Verify that Zapier has the necessary permissions to access your Shopify account. Sometimes, issues arise from insufficient permissions that prevent Zapier from detecting new events. 3. **Shopify API Settings**: Check your Shopify API settings to ensure that webhooks are enabled and correctly set up to notify Zapier of new customer account activations. It might be useful to test the webhook independently to confirm it's sending data as expected. 4. **Zap History and Logs**: Review the Zap history and any error logs available in Zapier. This can provide insights into whether the Zap is triggering at all and if there are any errors occurring during execution. 5. **Test with New Data**: Perform a test by creating a completely new customer account in Shopify to see if the Zap triggers. Ensure that the account is new and not a modification of an existing account, as this might affect the triggering of the Zap. 6. **Zap Activation**: Confirm that the Zap is turned on. It is essential to ensure that the Zap is active for it to function correctly.

Creé un Zap para conectar mi tienda de Shopify con mi base de datos de Cloud Firestore. El proceso es el siguiente:

1. Se activa una nueva cuenta de cliente en mi tienda de Shopify.
2. El correo electrónico de inicio de sesión se compara con una colección de Firestore para verificar si pertenece a un usuario existente.
3. Se crea un nuevo documento para ese usuario en una colección de Cloud Firestore, que contiene la información del cliente de Shopify.

He probado y publicado este Zap sin errores. Sin embargo, solo se activa durante las pruebas en Zapier. En el paso 1 (Cuenta de cliente activada > Probar > Continuar con el registro seleccionado), el Zap se ejecuta correctamente al probarlo con cualquier registro de cliente existente.

Creé un Zap para conectar mi tienda de Shopify con mi base de datos de Cloud Firestore. El proceso es el siguiente:

1. Se activa una nueva cuenta de cliente en mi tienda de Shopify.
2. El correo electrónico de inicio de sesión se compara con una colección de Firestore para verificar si pertenece a un usuario existente.
3. Se crea un nuevo documento para ese usuario en una colección de Cloud Firestore, que contiene la información del cliente de Shopify.

He probado y publicado este Zap sin errores. Sin embargo, solo se activa durante las pruebas en Zapier. En el paso 1 (Cuenta de cliente activada > Probar > Continuar con el registro seleccionado), el Zap se ejecuta correctamente al probarlo con cualquier registro de cliente existente.

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I created a Zap to connect my Shopify store with my Cloud Firestore database. The process is as follows:

1. A new customer account is activated in my Shopify store.
2. The login email is compared with a Firestore collection to check if it belongs to an existing user.
3. A new document for that user is created in a Cloud Firestore collection, containing the Shopify customer information.

I have tested and published this Zap without errors. However, it only triggers during tests in Zapier. In step 1 (Customer account activated > Test > Continue with the selected record), the Zap runs correctly when tested with any existing customer record.