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Why Isn't My Shopify Zap Activating for New Customer Accounts? [translated]

  • Feb 4, 2025 1:07 PM UTC
  • 1 reply
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Creé un Zap para conectar mi tienda de Shopify con mi base de datos de Cloud Firestore. El proceso es el siguiente:
  1. Se activa una nueva cuenta de cliente en mi tienda de Shopify.
  2. El correo electrónico de inicio de sesión se compara con una colección de Firestore para verificar si pertenece a un usuario existente.
  3. Se crea un nuevo documento para ese usuario en una colección de Cloud Firestore, que contiene la información del cliente de Shopify.
He probado y publicado este Zap sin errores. Sin embargo, solo se activa durante las pruebas en Zapier. En el paso 1 (Cuenta de cliente activada > Probar > Continuar con el registro seleccionado), el Zap se ejecuta correctamente al probarlo con cualquier registro de cliente existente.
Translation by Gainsight AI
I created a Zap to connect my Shopify store with my Cloud Firestore database. The process is as follows:
  1. A new customer account is activated in my Shopify store.
  2. The login email is compared with a Firestore collection to verify if it belongs to an existing user.
  3. A new document is created for that user in a Cloud Firestore collection, containing the Shopify customer information.
I have tested and published this Zap without errors. However, it only triggers during tests in Zapier. In step 1 (Customer account activated > Test > Continue with the selected record), the Zap runs correctly when tested with any existing customer record.

1 reply

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  • Test User A
  • Author
  • Employee
  • Feb 4, 2025 1:07 PM UTC
It sounds like you're experiencing issues with your Zap not triggering as expected when new customer accounts are created in Shopify. Here are a few troubleshooting steps and considerations that might help resolve the issue: 1. **Trigger Event Verification**: Ensure that the trigger event for your Zap is set correctly. In Shopify, the trigger should be "New Customer" or a similar event that specifically listens for new customer account activations. 2. **Zap Activation**: Double-check that your Zap is turned on. It's a common oversight to have the Zap in 'testing' mode without activating it for live use. 3. **Shopify Permissions**: Ensure that your Shopify app permissions are correctly set up to allow Zapier to access new customer data. You may need to check the permissions under your Shopify account settings. 4. **Test with New Data**: Since your Zap works during testing with existing records, try creating a genuinely new customer account in Shopify instead of using existing ones to see if the Zap triggers correctly. 5. **Logs and Error Messages**: Check the Zapier task history for any logs or error messages that might indicate why the Zap isn't triggering. This can provide insights into any issues with data or connectivity. 6. **Data Matching in Firestore**: Verify that the logic for comparing the email addresses in Firestore is correctly implemented. Ensure that there are no filtering issues or mismatches in how data is being processed or stored. 7. **Consult Zapier Support**: If the issue persists, consider reaching out to Zapier support for further assistance.
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